Refund & Return Policy

Last updated: March 25, 2026

This Return and Refund Policy applies to purchases made through Mama Curve™, operated by KAGLIA LLC.

Our goal is to clearly explain how returns, exchanges, refunds, damaged items, and our satisfaction guarantee are handled.

1. 90-Day Satisfaction Guarantee

At Mama Curve™, we want you to feel confident trying our product.

That’s why your purchase is covered by a 90-Day Satisfaction Guarantee, beginning on the date your order is delivered.

You may try Mama Curve™ under normal conditions of use. If it isn’t right for you, you may contact us within 90 days to request a return or refund, subject to the conditions below.

2. Return Period

Return requests must be submitted within 90 days of delivery.

Requests received after this period may not be eligible for a refund.

3. Return Shipping Costs

Return shipping costs are generally the customer’s responsibility.

Mama Curve™ will cover reasonable return shipping costs when:

• the wrong item was sent;
• the product arrived damaged;
• the product was defective upon arrival.

Where consumer protection law requires us to cover return costs, those legal rights will apply.

4. How to Request a Return

To begin a return, email:

infos@mamacurve.com

Please include:

• your order number;
• the email address used for the order;
• the reason for your return;
• photos where relevant, particularly for damaged or defective items.

Once your request has been reviewed, our team will provide return instructions.

Please do not send products back without receiving return instructions first.

5. Product Condition

Because Mama Curve™ is an intimate garment, standard change-of-mind returns should be returned clean, undamaged, and in hygienic condition.

Products that have been deliberately damaged, heavily soiled, altered, or returned in an unhygienic condition may be refused.

This does not affect claims relating to defective products or rights granted by applicable consumer protection laws.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

For visible shipping damage, we recommend contacting us within 48 hours of delivery and including clear photos of:

• the product;
• the packaging;
• the shipping label, where applicable.

Depending on the situation, we may offer a replacement, exchange, or refund.

7. Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has entered fulfilment or has been shipped, it can no longer be cancelled and must follow the applicable return process.

8. Orders Not Received

If your tracking shows an unusual delay or your order has not arrived within the expected delivery window, contact us at infos@mamacurve.com.

We may open an investigation with the carrier before issuing a replacement or refund.

9. Refunds

Once an approved return has been received and reviewed, we will notify you of the outcome.

Approved refunds are normally processed within 5 business days using the original payment method.

After we issue the refund, your bank or payment provider may require additional time before the funds appear in your account.

For certain online purchases in Quebec, statutory cancellation rights may require reimbursement within specific legal deadlines; those rights remain unaffected by this policy. Office de la protection du consommateur

10. Items That May Not Be Eligible

A refund may be refused for:

• items intentionally damaged after delivery;
• products returned in an unhygienic or unusable condition;
• incomplete returns where essential parts of the order are missing;
• requests submitted outside the applicable guarantee period, unless required by law.

Defective products remain subject to applicable legal warranties and consumer protection rights. In Canada, businesses generally set their own change-of-mind return policies, but defective goods are subject to additional consumer protections. ISDE Canada

11. Return Address

Do not return your order to the business address listed on our website unless specifically instructed to do so.

The appropriate return address will be provided by our customer service team after your return request has been approved.

12. Consumer Rights

This policy is intended to complement, not replace, any mandatory consumer rights that apply to you.

Customers in Canada, including Quebec, may have additional legal rights regarding defective goods, online purchases, delivery delays, or situations where required information was not provided before purchase. Office de la protection du consommateur

13. Contact

For returns, refunds, exchanges, or questions about this policy:

Mama Curve™ — KAGLIA LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

Email: infos@mamacurve.com